FAQ'S - To Haters With Love

FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order shipped. We pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also receive the real-time update of your shipment through Messenger. If you did not receive the order tracking number after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q:  Does To Haters With Love provide a quality guarantee for the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: What is your refund policy?

We are confident that you will be satisfied with your product and only want more. If you are not satisfied, you can get a refund or exchange within 30 days of receipt. We reserve the right to grant or deny exchanges depending on the circumstance and condition of the product being exchanged. If you are not satisfied with your purchase, let us know and we will make it right.

Q: How much is shipping and how long does it take?

Normally items will be shipped within 2 - 3 business days of purchase. Shipping depends on geographic location. Please allow 7 to 14 days for your item to arrive. Shipping and handling is free. Orders are shipped via first-class or priority mail. For International orders, please allow up to 30 days. Do you ship internationally?

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

How long before you respond to emails?

Emails will be responded to within 48 hours. All shirts are printed on high quality materials, and a percentage of every sale goes to support programs for at-risk youth in Detroit.